The Trust Edge: How Top Leaders Gain Faster Results, Deeper Relationships, and a Stronger Bottom Line
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The topic couldn't be timelier. Want another reason why I think it's so important? I know Dave Horsager, and I trust him! He is the perfect author for a book on this topic. He has been studying the topic for 10 years, and we can all benefit from his research. Let me give you a sample of his wisdom: "Trust is the confident belief in an entity to do what is right, to deliver what is promised, to be the same every time, regardless of circumstances.
Your customers have to be able to trust you. Your employees must trust you. Your vendors must trust you.
Even your competitors must trust you. It's that simple. If any of those relationships break down, close your doors and find another way to make a living. Horsager says, "Without trust, the transactions cannot occur. Without trust, influence is destroyed. Without trust, leaders lose teams. Without trust, organizations lose productivity, relationships, reputation, talent retention, customer loyalty, creativity, morale, revenue and results.
As he was studying top organizations and leaders, Horsager found that some had a clear advantage over others: "The greatest leaders and organizations of all time have had the same competitive edge. They were trusted.
David Horsager, M.A., CSP
He confirms what I have learned over my decades in business: Trust doesn't happen overnight. Several years back I wrote about a study by Forum Corp. Using hundreds of salespeople from 11 companies in five different industries, the researchers found that the unique trait of top producers was honesty -- not charisma, ability or knowledge. When we trust people, we are optimistic not only that they are competent to do what we trust them to do, but also that they are committed to doing it.
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They will be totally honest with a customer even when it is difficult or potentially costly. Their reputations are more important than any deal.
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In that spirit, Horsager has identified the eight pillars of trust that are key attributes of successful leaders: clarity, compassion, character, competency, commitment, connection, contribution and consistency. Harvey Mackay is a Minneapolis businessman.
The Trust Edge: How Top Leaders Gain Faster Results, Deeper Relationships - Google книги
Contact him at or e-mail harvey mackay. Department of Homeland Security. David and his wife, Lisa, have four children and live in Minnesota. Learn more at DavidHorsager. David Horsager has a winning formula in this book.
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